Terms & Conditions.

2. Services

Rayvok provides the following services:

• Website Design — UI/UX design, responsive layout design, brand-aligned visual design
• Web Development — Custom website development, CMS integration, front-end and back-end development
• Web Application Development — Custom web application design and development
• Landing Page Design & Development — Single-page designs built for specific campaigns, products, or goals

The specific scope, deliverables, timeline, and cost for each project are agreed upon individually and documented in a separate Project Agreement or Proposal before work begins.

These Terms apply to all service engagements unless otherwise superseded by a signed Project Agreement. In the event of any conflict between these Terms and a Project Agreement, the Project Agreement shall prevail.

3. Project Agreement and Scope

3.1 Project Scope

All projects begin with a written proposal or project brief that outlines:

• Scope of work and deliverables
• Project timeline and milestones
• Total project fee
• Payment schedule
• Revision rounds included

3.2 Scope Changes

Any changes to the agreed scope — including additional pages, features, or design changes beyond the agreed revisions — are considered "scope changes" and will be quoted and billed separately. Work on scope changes will not begin until agreed in writing.

3.3 Client Responsibilities

The Client agrees to:

• Provide all required content, assets, credentials, and feedback in a timely manner
• Designate a single point of contact for the project
• Review and provide feedback within the agreed timeframe
• Notify Rayvok of any changes to requirements as early as possible

Delays caused by the Client — including delayed feedback, delayed content delivery, or delayed approvals — may result in revised timelines. Rayvok is not liable for delays caused by the Client.

4. Payment Terms

4.1 Payment Structure

All projects follow a two-part payment structure:

• 50% deposit — due before any work begins
• 50% final payment — due upon project completion and before final files, access credentials, or website launch are delivered

No work will commence until the deposit payment is received and confirmed.

4.2 Final Delivery

Final files, source code, website access, and all deliverables will be transferred to the Client only upon receipt of the full and final payment.

4.3 Payment Methods

Accepted payment methods will be communicated in the Project Agreement. For Indian clients, UPI, NEFT, IMPS, and bank transfer are accepted. For international clients, payment methods will be agreed upon individually.

4.4 Late Payments

If the final payment is not received within 14 days of the project completion date, Rayvok reserves the right to:

• Suspend or take down any launched website until payment is received
• Withhold final file delivery until payment is received
• Charge a late payment fee as specified in the Project Agreement

4.5 Currency

All pricing is in Indian Rupees (INR) unless otherwise agreed in writing. For international clients, pricing may be quoted in USD or another agreed currency.

5. Cancellation and Refund Policy

5.1 Cancellation Before Work Begins

If the Client cancels the project after paying the deposit but before any work has commenced, a full refund of the deposit will be provided within 14 business days.

5.2 Cancellation After Work Has Commenced

If the Client cancels the project after work has commenced:

• The deposit is non-refundable. The deposit compensates Rayvok for time, research, planning, and work already completed.
• If the Client has paid more than the deposit amount at the time of cancellation, Rayvok will assess the work completed and may provide a partial refund at its discretion based on work completed vs. work remaining.

5.3 What Constitutes "Work Commenced"

Work is considered commenced from the date of the first project deliverable — including but not limited to: initial discovery or briefing session, first wireframe, first design concept, or first line of code.

5.4 Cancellation by Rayvok

Rayvok reserves the right to cancel a project if:

• The Client is unresponsive for more than 30 consecutive days without prior notice
• The Client requests work that is unlawful, unethical, or outside the agreed scope
• The working relationship becomes untenable

In the event Rayvok cancels a project, a pro-rata refund will be provided based on work completed.

5.5 No Refunds After Completion

No refunds will be provided after the final project has been delivered, approved, and launched.

6. Revisions

The number of revision rounds included in each project will be specified in the Project Agreement. Typically this is two rounds of revisions per deliverable.

Revisions are defined as reasonable modifications to the existing design or functionality. A revision is not a redesign. If the Client requests a fundamental change in direction after a design has been approved, this will be treated as a scope change and billed accordingly.

7. Intellectual Property and Ownership

7.1 Client Ownership Upon Full Payment

Upon receipt of full and final payment, the Client owns all custom design and code created specifically for their project. This includes:

• Final website design files
• Custom code written for the project
• All project deliverables specified in the Project Agreement

7.2 Rayvok Retains Rights Until Full Payment

Until full payment is received, all work — including designs, code, and deliverables — remains the intellectual property of Nanda Kumar M / Rayvok.

7.3 Third-Party Assets

Any third-party assets used in the project — including stock images, fonts, plugins, libraries, or frameworks — are subject to their respective licences. The Client is responsible for obtaining and maintaining any required licences for third-party assets used in their project after delivery.

7.4 Portfolio Rights

Rayvok reserves the right to display completed projects in its portfolio, on its website (rayvok.com), and on its social media channels unless the Client explicitly requests otherwise in writing before the project begins. We will never disclose confidential business information.

7.5 Rayvok's Pre-existing IP

Any tools, frameworks, templates, processes, or methodologies developed by Rayvok independently of the Client's project remain the intellectual property of Nanda Kumar M / Rayvok.

8. Confidentiality

Both parties agree to keep confidential any sensitive business information shared during the course of the project. Neither party shall disclose the other's confidential information to any third party without prior written consent.

This clause does not apply to information that is publicly available or that must be disclosed by law.

9. Warranties and Representations

9.1 Rayvok Warrants That:

• Services will be performed with reasonable skill and care
• Deliverables will substantially conform to the agreed specifications
• Work will be original and will not knowingly infringe third-party intellectual property rights

9.2 Client Warrants That:

• They have the right to use all content, images, text, and assets provided to Rayvok
• The content provided does not infringe any third-party intellectual property, privacy, or other rights
• They have the authority to enter into this agreement

9.3 No Guarantee of Results

Rayvok does not guarantee specific business outcomes — including but not limited to: website traffic, lead volume, revenue, search engine rankings, or conversion rates. These outcomes depend on many factors outside Rayvok's control.

10. Limitation of Liability

To the fullest extent permitted by Indian law:

• Rayvok's total liability to the Client shall not exceed the total project fee paid by the Client for the specific project in question
• Rayvok shall not be liable for any indirect, consequential, incidental, or punitive damages, including loss of profit, loss of data, or loss of business
• Rayvok is not liable for any third-party services, tools, or platforms (including but not limited to hosting providers, CMS platforms, payment gateways, or analytics tools) used as part of the project

11. Website Use

11.1 Permitted Use

You may use rayvok.com for lawful purposes only. You must not use this website in any way that is unlawful, harmful, fraudulent, or that violates any applicable law or regulation.

11.2 Prohibited Use

You must not:

• Attempt to gain unauthorised access to any part of this website
• Use this website to transmit any harmful, offensive, or spam content
• Copy, reproduce, or republish any content from this website without permission
• Use any automated tools to scrape or extract data from this website

12. Third-Party Links and Services

This website may link to or integrate with third-party services including Calendly. Rayvok is not responsible for the content, privacy practices, or terms of any third-party services. Use of third-party services is governed by their own terms and conditions.

13. Changes to These Terms

Rayvok reserves the right to update these Terms at any time. The updated Terms will be posted on this page with a revised "Last updated" date. Continued use of this website or engagement of Rayvok's services after changes are posted constitutes acceptance of the updated Terms.

For ongoing client projects, any material changes to Terms will be communicated directly.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms are governed by and construed in accordance with the laws of India, including the Indian Contract Act 1872, Information Technology Act 2000, and all other applicable Indian statutes.

14.2 Jurisdiction

Any disputes arising out of or relating to these Terms or any project agreement shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka, India.

14.3 Dispute Resolution Process

Before initiating legal proceedings, both parties agree to make a good-faith effort to resolve any dispute through direct communication. Either party may initiate this process by emailing hello@rayvok.com with a written description of the dispute. Both parties will attempt to resolve the matter within 30 days of such notice.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

16. Entire Agreement

For any given project, these Terms together with the Project Agreement or Proposal constitute the entire agreement between Rayvok and the Client with respect to that project, and supersede all prior communications, representations, or agreements.

17. Contact

For any questions regarding these Terms: